tkpk8 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how tkpk8 ("tkpk8", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "the Player") who access or use the tkpk8 online casino and sports betting platform available at tkpk8.io, including all associated mobile-optimised interfaces, customer support channels, and promotional communications.

This Policy applies to all personal data processed in connection with your use of the tkpk8 platform, regardless of the device or network through which you access it. By registering an account with tkpk8 or otherwise using the platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read alongside the tkpk8 Terms & Conditions, which govern the overall contractual relationship between you and tkpk8. In the event of any conflict between this Policy and the Terms & Conditions on a matter of data privacy, this Policy shall prevail.

2. Data Controller

For the purposes of this Policy, the data controller responsible for your personal data is tkpk8, the operator of the tkpk8.io platform. As data controller, tkpk8 determines the purposes and means by which your personal data is processed. Queries regarding data controllership and data processing activities may be directed to our support team using the contact details provided in Section 15 of this Policy.

3. Personal Data We Collect

tkpk8 collects the following categories of personal data, depending on how you interact with the platform:

3.1 Registration and Identity Data

• Full legal name
• Date of birth (for age verification — all players must be 21 years or older)
• Gender (optional, for personalisation purposes)
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and postal code
• Email address
• Mobile phone number
• Username and encrypted password

3.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (National ID card, passport, or driving licence)
• Proof of address documentation (utility bill, bank statement)
• Selfie or liveness-check images where required for enhanced verification

3.3 Financial and Payment Data

• Mobile financial service account identifiers (bKash, Nagad, Rocket, Upay account numbers — not PINs)
• Transaction history including deposit amounts, withdrawal amounts, dates, and transaction reference numbers
• Account balance information

3.4 Usage and Technical Data

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser type and version
• Pages viewed, game sessions initiated, bet history, and session durations
• Referring URL and exit URL
• Error logs and technical diagnostic data

3.5 Communications Data

• Records of customer support interactions (email, live chat, WhatsApp transcripts)
• Feedback and survey responses submitted voluntarily
• Promotional preferences and communication opt-in or opt-out status

4. How We Collect Your Data

tkpk8 collects personal data through the following means:

• Directly from you: When you register an account, submit KYC documents, make a deposit or withdrawal, contact support, or respond to a survey.
• Automatically through the platform: Via cookies, server logs, and analytics tools that record your interactions with the tkpk8 website and games.
• From third-party service providers: Including payment processors (bKash, Nagad, Rocket, Upay) who confirm transaction completion, identity verification services, and fraud-detection partners who provide risk signals.

5. Purposes and Legal Bases for Processing

The table below sets out the primary purposes for which tkpk8 processes your personal data and the legal basis relied upon for each processing activity:

Purpose of Processing	Categories of Data Used	Legal Basis
Account registration and management	Registration and identity data	Contract performance
Age verification (21+ compliance)	Identity and KYC data	Legal obligation
Processing deposits and withdrawals	Financial and payment data	Contract performance
Anti-money-laundering (AML) checks	Identity, KYC, and financial data	Legal obligation
Fraud detection and platform security	Usage, technical, and financial data	Legitimate interests
Customer support delivery	Communications and account data	Contract performance
Responsible gaming monitoring	Usage and financial data	Legal obligation / legitimate interests
Platform analytics and improvement	Usage and technical data	Legitimate interests
Personalised promotions and bonuses	Registration, usage, and preference data	Consent
Legal and regulatory compliance	All relevant categories	Legal obligation

6. Data Sharing and Disclosure

tkpk8 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only in the following circumstances:

6.1 Service Providers and Data Processors

We engage trusted third-party companies to provide services on our behalf, including payment processing (bKash, Nagad, Rocket, Upay), identity verification, fraud analysis, game content delivery (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), and cloud infrastructure. These parties act as data processors and are contractually bound to process your data only on tkpk8's documented instructions and in accordance with appropriate security standards.

6.2 Legal and Regulatory Disclosure

tkpk8 may disclose personal data to governmental authorities, law enforcement agencies, or regulatory bodies when required to do so by applicable law, court order, or lawful regulatory request. We will, where legally permissible, attempt to notify you of such disclosures.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of tkpk8 business assets, your personal data may be transferred as part of the transaction. We will notify affected players before their data becomes subject to a materially different privacy policy as a result of such a transfer.

6.4 Protection of Rights

tkpk8 may disclose personal data where we reasonably believe disclosure is necessary to protect the rights, property, or safety of tkpk8, its players, or the public, including sharing information with fraud-prevention organisations and financial institutions for the purposes of preventing financial crime.

7. International Data Transfers

Some of tkpk8's service providers operate in jurisdictions outside Bangladesh. Where your personal data is transferred internationally, tkpk8 ensures that appropriate safeguards are in place — including contractual data-transfer mechanisms equivalent to standard contractual clauses — to maintain a level of data protection consistent with this Policy. By using the tkpk8 platform, you acknowledge and consent to such transfers where they are necessary for the operation of the services you have requested.

8. Data Retention

tkpk8 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. Specific retention periods applicable to different data categories are summarised below:

• Account and registration data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, in compliance with anti-money-laundering record-keeping requirements.
• Transaction and financial records: Retained for a minimum of seven (7) years from the date of each transaction.
• KYC and identity verification documents: Retained for the duration of your account plus five (5) years following closure.
• Customer support communications: Retained for three (3) years from the date of the last interaction.
• Usage and technical data: Retained in aggregate or anonymised form for analytics purposes; identifiable usage logs retained for up to twelve (12) months.
• Marketing preference records: Retained until you withdraw consent or request deletion, plus one (1) year to demonstrate compliance.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you.

9. Security of Your Personal Data

tkpk8 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:

• Encryption in transit: All data exchanged between your browser or device and the tkpk8 platform is encrypted using TLS 1.2 or higher (256-bit SSL).
• Encryption at rest: Sensitive personal and financial data stored on tkpk8 servers is encrypted at rest using industry-standard algorithms.
• Access controls: Access to systems containing personal data is restricted on a need-to-know basis, enforced through role-based access controls and multi-factor authentication for administrative systems.
• Regular security audits: Our infrastructure undergoes periodic penetration testing and vulnerability assessments conducted by independent security specialists.
• Incident response: tkpk8 maintains a documented data breach response plan. In the event of a breach that poses a risk to your rights and freedoms, affected players will be notified promptly and in accordance with applicable legal requirements.

10. Cookies and Tracking Technologies

tkpk8 uses cookies and similar tracking technologies (such as pixel tags and local storage objects) to operate and improve the platform. The types of cookies we use are described below:

• Strictly Necessary Cookies: Required for the platform to function. These include session management cookies, authentication tokens, and security cookies. These cannot be disabled without impairing core platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings, game preferences, and display options, so that you receive a more personalised experience on return visits.
• Analytics Cookies: Used to collect anonymised statistical data about how visitors interact with the tkpk8 platform, helping us improve navigation, game discovery, and overall user experience. Analytics data is not used to identify individual users.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of parts of the tkpk8 platform. tkpk8 does not use cookies to build advertising profiles or share tracking data with social media platforms or external advertising networks.

11. Your Data Protection Rights

Depending on your location and applicable law, you may hold some or all of the following rights in relation to the personal data tkpk8 holds about you:

To exercise any of these rights, please contact the tkpk8 support team using the details in Section 15. We will respond to verified data rights requests within 30 calendar days. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. We may request proof of identity before processing any data rights request to prevent unauthorised disclosure.

Please note that certain rights are subject to limitations. For example, the right to erasure cannot override our legal obligation to retain financial transaction records for regulatory compliance purposes. Where we are unable to fulfil a request in full, we will explain the reason in our response.

12. Children and Minors

The tkpk8 platform is strictly for individuals aged 21 years or older. We do not knowingly collect personal data from persons under the age of 21. If you have reason to believe that a person under 21 has provided personal data to tkpk8, please contact our support team immediately. Upon confirmation, we will promptly delete the relevant data and close the associated account. tkpk8 employs age-verification procedures at registration and during the KYC process to minimise the risk of underage access.

13. Marketing Communications

With your consent, tkpk8 may send you promotional communications about bonuses, new games, cricket and BPL betting promotions, IPL special offers, Eid and seasonal campaigns, and other relevant updates via email or WhatsApp. You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences within your tkpk8 account settings;
• Clicking the unsubscribe link included in any marketing email; or
• Contacting our support team directly and requesting removal from marketing lists.

Please allow up to five (5) business days for opt-out requests to take effect across all communication channels. Withdrawing consent for marketing communications does not affect the lawfulness of processing carried out prior to withdrawal, and does not prevent us from sending you transactional or account-related messages (such as deposit confirmations, withdrawal notifications, and account security alerts) which are necessary for the operation of your account.

14. Changes to This Privacy Policy

tkpk8 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, changes to the categories of data we collect, the purposes for which we process it, or the third parties with whom we share it — we will provide advance notice to registered players via their registered email address or through a prominent on-platform notification prior to the changes taking effect.

The "Last Updated" date at the top of this Policy reflects the most recent revision. We encourage you to review this Policy periodically to remain informed of how tkpk8 protects your data. Your continued use of the tkpk8 platform following notification of a material change constitutes acceptance of the updated Policy.

15. Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which tkpk8 processes your personal data, please contact our support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• WhatsApp: +880 1700-000000 (plain text — not a clickable link)
• Availability: 24 hours a day, 7 days a week, including public holidays in Bangladesh
• Response Target: Privacy-related queries acknowledged within 48 hours; substantive responses within 30 calendar days

This Privacy Policy was last reviewed and updated on 1 January 2026. tkpk8 — Bangladesh's trusted online casino and sports betting platform.